Using the Power button, turn your Hub off and on again. Open a new web browser window and follow the on-screen help wizard to get connected. Your Hub is working but isn't connected to the internetĬonnect a device to your Hub. And if you're using a filter, check that's plugged incorrectly too. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click.Ĭheck if the broadband cable (grey ends) is plugged incorrectly. Your Hub is working but the broadband cable isn't connectedĬheck the Ethernet cable (red ends) is plugged into the modem's PORT correctly. The light will turn blue when your Hub is ready. Give it at least three minutes to connect. If this doesn't fix your issue, please contact us. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. If it stays green, turn your Hub off and on again. Wait for at least three minutes for it to turn blue. If this doesn't fix your issue, contact us. Make sure your Openreach modem is connected to the mains and all the lights are on.Ĭheck that the Hub is plugged in, switched on and that its lights haven't been turned off in the Hub Manager. The power is off or the lights have been turned off using the Hub Manager If you can't get online, it might be your device. Your Hub is connected to your broadband ok If you see these colours when you’re not starting up your hub, follow the instructions to resolve the problem. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes.
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